frequently asked questions

01

what is your turnaround time?

  • Website Design: 1-2 Weeks

  • Bundle Packages: 2-3 Weeks

  • Graphic Designs: 5-7 Business Days

02

what is your refund policy?

No refunds will be provided after your project has been started. All designs come with up to 2 revisions, and we will make sure that you are completely satisfied with your design. You agree to our terms and conditions when you purchase or order our products and services.

03

how many drafts & revisions will i receive?

Two drafts & two rounds of revisions are allowed for every project.

04

what's the process of a custom website?

Websites can take up to 2 weeks to be completed. After your payment/deposit has been received, I will send you a Website Design Questionnaire that will ask you to give me more details about the expectations of your web design. Please answer all questions on the Questionnaire that apply to you with as much detail as possible. This will allow me to fully be able to bring your ideas to life.

05

what all do i need to get started?

Please provide us with your content and images within the first 3 days of ordering. Also, please check for spelling and grammatical errors before sending over your content. All photos should be in JPG or PNG format. Please do not send screenshots. If you have professional photos, they are highly recommended to truly bring your designs to life! If you do not have professional photos, Reign Branding will provide you with stock photos at no additional cost.

06

hours of operation

& availability

Monday- Friday: 11 AM- 6 PM CST

Saturday: 11 AM- 2 PM CST

Sunday: Closed

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